Jeanette Brown, owner of Forget Me Not, based in the historic market town of Favers

UKG wins the Silver Service award and Noel Tatt wins the Bronze

Lynda and Chris Jobson, owners of Precious Moments, Cramlington, Northumberland, reveal their store’s hot sellers.

The Write from the Heart and Grass Roots International brand names join the Simon El

Take a look back at the big stories you were reading in 2019

Agents Sally Burnal, Mike Rignall, Amanda Tremlett, Paul McGoogan and Kenny MacLeod reveal all

Buying group offers promotions and fresh look for 35th anniversary celebrations