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UKG Makes “Big Step Forward” On Service For Indies

UK Greetings is making tangible improvements to the service it is offering its independent retail customers by switching to Parcel Force as its parcel delivery partner.

Having trialled the move from Yodel to Parcel Force for a month, UKG made the full switch over from the start of November.

Above: Indies will now begin to pinpoint delivery slots from UKG to within the hour. 
Above: Indies will now begin to pinpoint delivery slots from UKG to within the hour.

Darren Cave, commercial director of UKG said the change is a “big step forward” on the service front. Under the new arrangement, retailers will be able to pinpoint the hour the UKG delivery will be made. In addition, “customers can expect to receive a much more efficient collection process, whereby ordering pre-12pm will guarantee a collection for that afternoon and credits processed promptly,” said Darren.

Above: Darren Cave (right) with co-director Ceri  Stirland at the recent GCA AGM and Conference at which she was presented with a bouquet in recognition of her work at president. Darren has now joined the GCA Council.
Above: Darren Cave (right) with co-director Ceri  Stirland at the recent GCA AGM and Conference at which she was presented with a bouquet in recognition of her work at president. Darren has now joined the GCA Council.

This news comes a few weeks after UKG was rewarded at The Henries 2019 with the Bronze trophy in the Best Service to the Independent Retailer award category.

“It’s a fantastic achievement to once again be recognised for our service to the Independent sector,” said Darren. “The fact that we have won this award for nine years in a row shows that we are consistently committed to providing excellent service to our customers. Thank you to all of our customers who voted for us, this is such a special award within the industry and means so much to everyone at UKG.”

Above: Some of the Frozen PoS that UKG has developed to support retailers.
Above: Some of the Frozen PoS that UKG has developed to support retailers.

Darren points out that while efficient delivery and swift credit processing are important elements, he also highlights how UKG sees its responsibility extending to PoS and relevant promotions which will help drive sales for retailers. Its support for the latest Frozen II launch is a case in point, with more to follow in the new year.

Darren has also just been elected as a GCA Council member, continuing UKG’s presence on the association’s Council, replacing his colleague Ceri Stirland who has served for eight years, culminating as president.

“I am delighted to have the opportunity to give something back by serving on the GCA Council and joining my fellow Council members in safeguarding, protecting and protecting this wonderful industry,” said Darren.

Top: UKG’s switch to Parcel Force will improve service for indies.

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