Jellycat’s agents given notice

Plush company takes sales in-house saying indie accounts are ‘vital’ to business

 

Jellycat, the plush brand beloved by greeting retailers for its consistently-growing add-on sales, has announced changes to its operations, which sees all its independent sales agents being replaced by an in-house team from the end of this year.

In a statement released yesterday, 4 July, the London-based company that is celebrating 25 years in business said: “Jellycat, the renowned luxury soft toy company, has implemented a strategic shift in its sales operations and decided as part of its broader business strategy to bring its sales team in-house.”

Above & top: Customers love Jellycat at greeting card retailers like Edinburgh’s Paper Tiger, which currently has a giant Jellycat Jack on show
Above & top: Customers love Jellycat at greeting card retailers like Edinburgh’s Paper Tiger, which currently has a giant Jellycat Jack on show

All independent sales agents who have been working with Jellycat were called to a meeting on Tuesday, 2 July, to be told about the change.

“The transition to an in-house sales team aims to align Jellycat’s sales organisation with rapidly-growing consumer demand, allowing the company to support its loyal customers with fully-dedicated teams,” said the statement from the company.

The new in-house sales team will continue to be field-based “as Jellycat recognises the importance of nurturing in-person connections with its valued independent retailers, integral to the brand’s success.” It added.

“The brand’s independent accounts are a vital part of the Jellycat family and Jellycat’s dedication to supporting these important partners remains steadfast, with independents being front-of-mind for this new chapter.

“Jellycat is committed to supporting its partners and customers throughout this transition period and looks forward to a successful future together.”

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